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Technical Communication Symposium 2018
(TC Symposium 2018)


Connecting the TC world with customer experiences, products, and services
- Toward our goal of realizing "Connected Industries" –

The Technical Communication (TC) Symposium was first held in June 1989, and this year marks its 30th anniversary. We have been thinking about and researching technical communication over time for customers to understand and utilize products. Currently Japan Technical Communicators Association has grown so that it encompasses nearly 100 corporations and over 180 individual members. We have also been actively engaged in interactions with overseas countries, and it is expected that many visitors from overseas will attend the Symposium in 2018 as well.

The 2018 theme is as follows:
Connecting the TC world with customer experiences, products, and services
-Toward our goal of realizing "Connected Industries" -

"Connected Industries" is a national strategy the Ministry of Economy, Trade and Industry holds up, which will contribute to the improvement of people's lives and sound development of the national economy by strengthening industrial competitiveness.
We have selected this theme for TC Symposium 2018 as global activities that connect people and products, people and services by utilizing advanced technologies such as AI, M2M, and IoT, so that new values could be identified through total customer support. In not only communicating product information accurately to customers as businesses but also finding values from enormous amounts of bi-directional data such as product information and customer utilization information, isn't it just required that a person's role as a technical communicator needs to be more actively played in the future?
This reflects our hope of supporting the concept of "Connected Industries" so that we as those involved in TC could make full use of craftsmanship. We wish we could use TC to contribute to customer experience (CX) by identifying it as a total sequence including product purchase motivations, purchasing, and feedback of trial results.
With "Connecting the TC world with customer experiences, products, and services" as the theme, we intend to talk about the current and future technical communication.

RICOH COMPANY, LTD.
Panasonic Corporation
June 2018 7

[Note]
AI: artificial intelligence  M2M: machine-to-machine  IoT: Internet of Things


Symposium in Tokyo

August 28 (Tue) and 29(Wed), 2018

Place:Tokyo Gakugei University , Koganei-shi, Tokyo
http://www.u-gakugei.ac.jp/english/access/

In Tokyo, we will have a keynote speech, panel discussions, special sessions, mini-panel sessions, case studies and research presentations and an introduction to a variety of TC-related products. We will also be holding an awards presentation ceremony for winning entries, divisions, and special categories of the 2018 Japan Manual Award Contest. TC-related Products Exhibition/Information Plaza Exhibition will be conducted during the two days from August 28 to 29.

Panel Discussion 9 sessions (150 min/session)
In a panel discussion, state-of-the-art topics in technical communication will be discussed. Each discussion deals with a variety of subjects such as process and work-flow renovation, trends in the TC industry, new technologies in production tools, A few panelists will take the rostrum and display in-depth knowledge and experience about the subject topics. The coordinator will control the flow of discussion.

Symposium in Kyoto

October 3(Wed), 4 (Thu) and 5 (Fri), 2018

Place: Kyoto Research Park
http://www.krp.co.jp/english/access_to_krp/

In Kyoto, we will a keynote speech, panel discussions, special sessions, mini-panel sessions, case studies and research presentations and an introduction to a variety of TC-related products. We will also be holding an awards presentation ceremony for winning "manual of the year" of the 2018 Japan Manual Award Contest.
TC-related Products Exhibition/Information Plaza Exhibition will be conducted during the three days from October 3 to 5.

10 years cooperation between JTCA and tekom 4 sessions (60 min/session)
Since the start of the cooperation between JTCA and tekom(Gesellschaft für Technische Kommunikation) 10 years ago both sides could establish successful joint activities together. Both associations are working on a common goal: improving the information quality and working conditions for all who are involved with technical communication and documentation. Despite living thousands of miles apart JTCA and tekom were facing similar challenges. The speed and complexity of technological innovations make it necessary to establish knowledge exchange on a local and global level. In an increasing knowledge-based economy this cooperation is a great opportunity to stay well-informed of the latest industry news and developments and to be professional prepared.

Research Presentation 3 sessions (60 min/session)
They are the presentations from the working group in JTCA and the specialists of technical communication association in overseas.

Presentations 16 sessions (60 min/session)
Companies which applied to exhibition & presentation will bring out a presentation sessions introducing their products and solutions. These products can be seen and explained by the exhibitors at the exhibition corner.

Case Studies and Research Presentation 10 sessions (60 min/session)
They are the presentations done by persons who participate in or study TC related business.


TC Symposium History